普安科技與KODAK SERVICE & SUPPORT合作，
提供北美客戶專業、快速的技術支援與維修服務
SAN DIEGO, Calif., April 3, 2006 – RAID storage expert Infortrend® today named KODAK Service & Support, Eastman Kodak Company's worldwide service organization, to provide warranty service for the company's line of EonStor® RAID storage subsystems throughout the United States and Canada. Starting today, EonStor brand systems come with a one-year service package that includes 24/7 telephone support and next-business-day on-site parts replacement.
The announcement was made at the start of Storage Networking World (SNW), the leading conference for IT managers, storage architects and infrastructure professionals, being held this week in San Diego.
“Infortrend strives to continually improve our processes, including providing the highest level of service to our customers. With KODAK Service & Support's round-the-clock phone support, local on-site service, and proven track record of reliability, our customers will get the high quality support they need to keep their data protected and available,” said Tony Chu, president of Infortrend Corporation.
In addition to the bundled one-year service package, EonStor customers will soon be able to purchase uplifts to add four-hour on-site response, and full coverage for three years including hard disk drive support.
“Kodak has extensive experience in servicing the full range of storage technologies, so it's a natural fit for us to partner with Infortrend to provide warranty service for their EonStor products,” said Joanne Boyd, Vice President of Marketing, KODAK Service & Support. “Our highly trained technicians are committed to providing Infortrend customers with service that reflects the same high degree of flexibility and performance that is found within their EonStor products.”
About KODAK Service & Support
KODAK Service & Support is a leading multi-vendor IT services provider, supporting more than 100 manufacturers of document scanners, storage devices and systems, and micrographic imaging equipment. KODAK Service & Support is made up of nearly 3,300 professionals reaching more than 120 countries.
The group supports the full spectrum of storage technologies, including tape libraries and drives; optical libraries and drives; mass storage devices (NAS/SAN); disk array/RAID systems; and autoloaders. Kodak's storage services offerings include:
- Maintenance agreements, ranging from on-site service to advanced exchange and depot options, preventive maintenance, and choices of coverage up to 24 hours a day, seven days a week, and 365 days a year in most areas.
- Warranty enhancements that extend many basic manufacturer offers.
- Enhancement services such as installation, training, relocation, data conversion, or optical disk cleaning.
- Help desk, from locations in Asia, Australia, Europe, and the Americas, with multi-lingual capabilities.
About Eastman Kodak Company
Kodak is the world's foremost imaging innovator, providing leading products and services to the photographic, graphic communications and healthcare markets. With sales of $14.3 billion in 2005, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak's system of digital and traditional image capture products and services to take, print and share their pictures anytime, anywhere; Businesses effectively communicate with customers worldwide using Kodak solutions for prepress, conventional and digital printing and document imaging; Creative Professionals rely on Kodak technology to uniquely tell their story through moving or still images; and leading Healthcare organizations rely on Kodak's innovative products, services and customized workflow solutions to help improve patient care and maximize efficiency and information sharing within and across their enterprise.
More information about Kodak (NYSE: EK) is available at www.kodak.com .普安科技簡介
普安科技 ( 股票代號： 2495) 自 199 3 年創立以來，專注於磁碟陣列系統的研發與製造，產品具備跨平台、高效率的特性， 並在 SAN 儲域網路架構下提供 No-Single-Point-of-Failure 的儲存裝置，為業界最穩定及最具經濟效益的 磁碟 陣列 儲存應用 方案， 全系列產品支援 SCSI ，Fibre 及 SATA 各式介面。 系統設計以 功能齊全、整合彈性聞名 ， 主要客戶群包含 OEM/ODM 、系統整合商、加值經銷商及代理商等。
普安科技研發及營運總部位於台灣台北縣，在美國、中國大陸、英國、日本皆設有子公司或辦事處。
普安科技全球網址：www.infortrend.com.tw
新聞聯絡人：張志強
電子郵件：jackc@infortrend.com.tw
電話：02-22260126 分機 8521
地址：235 台北縣中和市中山路三段102號8樓
Frances Tso
電子郵件：marketing@infortrend.com.tw
電話：+886-2-22260126 # 8553
地址：235 台北縣中和市中山路三段102號8樓
Joanne Boyd
Kodak
Tel: +1 585.724.3389
Email:joanne.boyd@kodak.com
Nicole Vaughn,
Fleishman-Hillard
+1 314.982.8687
Email:vaughnn@fleishman.com